Helpdesk Specialist

Oferty pracy

POSITION

Helpdesk Specialist

LOCATION

Gdansk

Date of publication: 4.11.2021

About Company

Medicalgorithmics S.A. is a Polish company that develops advanced systems for cardiology. Innovation is one of its main advantages –it is present both in the organization of day-to-day work and in the development process. Thanks to a multidisciplinary group of researchers and developers, Medicalgorithmics markets ground-breaking technological solutions. We develop algorithms, software and devices which are then implemented for manufacturing. It lets us provide telemedicine services – arrhythmia diagnostics and cardiac telerehabilitation supervision – to thousands of patients around the world.

Who are we looking for?

We are building a new team in our offices in Warsaw and Dallas, so that we are looking for skilled Helpdesk Specialists to cover two work shifts. As a Helpdesk Specialist, you will respond to support issues and questions through our ticketing system, over the phone, and instant message/chat – working to assess and diagnose computer hardware/software problems and implement effective solutions. You may also be required to provide basic computer training, modify hardware systems, and perform basic computer maintenance.

To ensure success as a Helpdesk Specialist, you should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. Ultimately, a skilled Helpdesk Specialist provides fast and effective support.

Your duties

  • Provides support to employees and clients including installation, servicing and repairing PC systems and equipment
  • Resolves issues in the areas of hardware/software installation, repair, upgrade and maintenance
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting and proper process/documentation is followed completely
  • Acts as a liaison with customers and employees on administrative and technical matters for assigned projects
  • Ability to follow defined processes and procedures
  • Proficient in using Microsoft Office
  • Instructs customers in the operation and maintenance of systems/equipment.
  • Candidates may be asked to work any shift, holidays, and weekends

Requirements

  • 4+ years of field support experience in PC or MAC troubleshooting and repair
  • Experience working with the company’s hardware (PC and MAC), software (COTS and proprietary) and equipment products, such as some smartphone and/or tablet equipment
  • Must have 3+ years of experience in a work environment with Windows 10 and the latest MAC OS
  • Experience working with SLA’s and ticketing systems such as Connectwise
  • Must have outstanding customer services skills with proven soft skills
  • Must be able to communicate and write in both Polish and English
  • Good interpersonal skills to work with customers and be able to excel in a team environment
  • Good analytical and problem-solving skills
  • Good communication/presentation skills
  • Good time management and organizational skills with an attention to detail
  • Ability to resolve hardware/software and equipment problems
  • Must be willing to complete 1 or more Microsoft certifications within the first 6 months of employment

What we offer

  • Participation in creating new team supporting our offices in Poland and USA
  • Opportunities for development in advanced system/server administration area
  • Work in a company where the skills, knowledge and individual character of each person are valued
  • Flexible working hours
  • Remote work opportunities
  • Benefits: possibility to join medical care and Multisport, gifts for the wedding, birth of a child, birthday and holidays